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Refunds and Returns
In accordance with The Consumer Protection (Distance Selling) Regulations 2000 we will refund, exchange or issue credit for goods returned to us within 7 working days. Goods must be returned in their original condition and the customer must pay the postage costs. If an item is faulty we will replace it free of charge. We will issue you with a returns number and will require you to return the faulty product and reimburse you for your return postage. Please do not return items to us without contacting us first.
Data Protection
JM Crafts only collect personal information about you (for example your name, address, telephone number, email address and credit card details) when you specifically provide us with such information on a voluntary basis, for example when purchasing or enquiring about products online. Any personal information we collect via our web site will never be released or sold to any companies or individuals outside of either JM Crafts or our authorised partner companies. We will not share your personal information for marketing or any other purposes without your consent unless where required by law.
What we do with your Information
We use the information you provide us with to sell you the items you requested. By making a purchase from this site you are consenting to your financial and/or personal information being passed to any third party organisations necessary to process your transactions with JM Crafts, such as credit card companies, banks and the companies that handle shipping on our behalf. Except for these specific cases, we will never share financial information with third parties without your specific consent.